Copyright and Intellectual Property Policy

1. Our commitment

Custom Case Kiosk (“CCK”) is operated by Balaji Trading, Inc. We respect the intellectual property rights of others and expect our customers to do the same. This policy explains what customers may upload, how rights holders can report infringement, and how we respond. It applies to CCK kiosks, our website, our online checkout and receipt pages, and our mobile apps, and it forms part of our Terms of Service.

2. What customers may upload

Before continuing at the kiosk, every customer agrees to our Terms of Service and confirms that any image or text they upload is theirs, or that they have the rights to use it. Content that usually requires the owner’s permission includes:

• company, brand, or product logos;
• sports team names, logos, and uniforms;
• cartoon, movie, TV, and video game characters;
• photos of celebrities or other people, which may also be protected by rights of publicity;
• album artwork, posters, and other artists’ illustrations or designs;
• photos taken by someone else.

Customers are responsible for the content they upload. Under our Terms of Service, they agree to hold CCK and its operating partners (the retail partners that host or operate CCK kiosks) harmless from claims arising out of content they upload in violation of those terms.

3. Orders we may decline

We do not knowingly print material that infringes someone else’s copyright, trademark, or publicity rights. We may decline or cancel any order we believe infringes those rights. If we decline an order before printing, the customer isn’t charged, or is refunded in full if payment was already taken.

4. Designs provided by CCK

The gallery designs, stickers, fonts, and artwork we provide in our kiosks and apps are owned by CCK or used under license from their owners. Some partner designs are licensed only for particular locations or events. These designs may be used only to design and order cases through CCK, and may not be copied, extracted, or reproduced for any other purpose.

5. Reporting copyright infringement

If you believe a case printed through CCK, or material stored on our systems, infringes a copyright you own or are authorized to enforce, send a written notice to our designated agent. Under the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)), your notice must include:

1. your physical or electronic signature, as the copyright owner or a person authorized to act on the owner’s behalf;
2. identification of the copyrighted work you claim is infringed (or, for several works, a representative list);
3. identification of the material you claim is infringing, with enough detail for us to locate it, such as the order number, kiosk location, date of purchase, or a photo of the case;
4. your name, mailing address, telephone number, and email address;
5. a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
6. a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on the owner’s behalf.

Designated agent

Compliance Department
Balaji Trading, Inc.
4850 Eucalyptus Ave, Chino, CA 91710
Email: compliance@cck.balajibrands.com

This agent receives notices of claimed infringement only. Other questions go to contact@customcasekiosk.com.

6. What we do when we receive a valid notice

When we receive a notice that meets the requirements above, we act promptly to:

• remove or disable access to the identified material stored on our systems, including the uploaded image, its previews, and the kiosk production photos of that order;
• cancel any order for that material that has not yet printed;
• decline to reprint that order, including under our warranty;
• notify the customer, where we have their contact details.

We cannot recall a case that has already been printed and collected. Notices that don’t meet the requirements above may not be acted on, though we may contact the sender to ask for the missing information.

7. Counter-notification

If you believe material was removed or an order was declined because of a mistake or misidentification, you may send a counter-notification to our designated agent. Under 17 U.S.C. § 512(g)(3), it must include:

1. your physical or electronic signature;
2. identification of the material that was removed or disabled, and where it appeared before removal (for example, the order number);
3. a statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification;
4. your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which Balaji Trading, Inc. may be found), and that you will accept service of process from the person who submitted the original notice or that person’s agent.

When we receive a valid counter-notification, we forward it to the person who sent the original notice. Unless that person tells us, within 10 business days, that they have filed a court action to restrain the use, we may restore the material within 10 to 14 business days after receiving the counter-notification.

8. Repeat infringers

Where we can identify a customer who has repeatedly uploaded infringing material, we will, in appropriate circumstances, refuse further orders from that customer.

9. Trademark and publicity-rights complaints

The DMCA process covers copyright only. To report a trademark or right-of-publicity concern, write to the same address with your contact details, the mark or the person concerned (with any registration number), the material and order you are reporting, and the basis of your claim. We will review it and may remove the material and decline the order.

10. Kiosk operating partners

CCK handles infringement notices for the whole service, including kiosks hosted or operated by our retail partners. A partner that receives a notice should forward it to our designated agent without delay.

11. Misrepresentation

Under 17 U.S.C. § 512(f), anyone who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and attorneys’ fees. If you are unsure whether material infringes your rights, consider consulting a lawyer before sending a notice.

12. Changes to this policy

We may update this policy from time to time. Updates are posted on this page with a revised “Last updated” date.

Contact

Balaji Trading, Inc. · 4850 Eucalyptus Ave, Chino, CA 91710 · contact@customcasekiosk.com