Policies
Terms of Service
Last updated: July 2026
Acceptance of terms
By using a Custom Case Kiosk, our website, our online checkout and receipt pages (hosted at pay.balajibrands.com), our mobile apps, or by submitting a form, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use the service. You must be at least 13 years old; if you are under 18, you confirm you have a parent or guardian’s permission.
Custom orders & content rights
You confirm that any image or text you upload to print on a case is yours, or that you have the rights to use it. You retain all ownership of your uploaded content. You grant CCK a limited license to store, process, and reproduce the upload solely to produce your case, run quality assurance, and provide reprint support. We will not use your content for marketing without your separate, explicit consent.
Prohibited content & moderation
We won’t print copyrighted material you don’t own, hateful or harassing imagery, sexual content involving minors, or content that violates the law. Uploads may be screened by automated moderation tools and reviewed by our staff, and kiosk or store staff may decline a print on these grounds. If we decline an order before printing, you won’t be charged — or, if payment was already taken, it will be refunded in full.
Pricing & payment
Prices, available devices, and applicable taxes are shown at the kiosk or at checkout before you pay. By placing an order you authorize CCK and its payment processors to charge your selected payment method for the total shown. Promo codes have no cash value, are single-use unless stated otherwise, can’t be combined, and may be revoked in cases of abuse. Receipts are delivered online, with optional text or email delivery.
Returns, reprints & refunds
Custom-printed cases are made to order and are not eligible for return or exchange for a change of mind — please double-check your device model and design before paying. We replace any case with a print or manufacturing defect under our lifetime limited warranty — contact contact@customcasekiosk.com with your order number. If a kiosk fails to print a paid order and a reprint isn’t possible, we’ll refund the purchase. Refunds are issued to the original payment method.
Pickup & delivery
Kiosk orders print at the kiosk once payment is confirmed. Where ship-to-home is offered, the flat shipping fee is shown at checkout before you pay; carrier delivery estimates are not guaranteed. Follow any posted kiosk and venue rules — we may pause or refuse service for safety, maintenance, or technical reasons.
Intellectual property
Except for your uploaded content, everything in the service — software, kiosk design, branding, and materials — belongs to CCK, Balaji Trading, Inc., or their licensors. CCK™, Custom Case Kiosk™, and related marks are trademarks of Balaji Trading, Inc. The service may rely on third-party providers (payment processors, hosting, messaging); their terms apply to their services.
Liability
The service is provided as-is to the maximum extent permitted by law. CCK’s liability for any defect or service issue is limited to the amount you paid for the order, and we’re not liable for indirect or consequential damages. We’re not responsible for damage to a phone caused by misuse, drops, water exposure, or normal wear. You agree to hold CCK harmless from claims arising out of content you upload in violation of these terms.
Changes & governing law
We may update the service or these terms from time to time; continued use after an update means you accept the revised terms. These terms are governed by California law, and any dispute will be resolved in the state or federal courts of San Bernardino County, California.
Contact
Balaji Trading, Inc. · 4850 Eucalyptus Ave, Chino, CA 91710 · contact@customcasekiosk.com